Get in touch

We are always happy talk through a boiler quote, general heating queries, booking a service etc.

T: 07875 378471
E: 2apeheating@gmail.com

3 Meadow Bank,
Timperley, Altrincham
Cheshire, WA15 6QP

Working Hours:
Mon-Fri: 8AM to 6PM
Saturday: 8AM to 12:30PM

Complaints

The Business always endevours to provide the best service for every customer.  However, on the rare occasions, there may be times where s customer may not be completely satisfied.   To ensure the business is able to put things right as soon as possible, please read our complaints rocedure below.  The business will then be able to respond promptly to ensure complete satisfaction.     As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.  In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problem can be rectified as soon as possible. 

 

 

 

 

 

 

 

Our Procedure

Either call, email or write* to us.  The bsuiness aims to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy and issues raised.  Where the business is unable to resolve your complaint using the business complaint procedure, as a Which? trusted trader  we use Dispute Resolution Ombudsman for dispute resolition.  In The unlikley event the business cannot rememdy your complaint to your satisfaction you may wish to refer your complaint to them.  If you wish to do so please contact Which?  Trusted traders in the first instance on 02922670040.

*Please request proof of reciept if posting

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