Terms & Conditions
APE reserves the right to refuse to undertake any work for any customers who are abusive to APE employees or subcontractors working on behalf of APE.
APE reserves the right to decline and or refuse any call outs from customer’s who have any outstanding payments.
APE requires a £500 or less deposit prior to installation appointment. This is so the purchase of the boiler and parts required for the installation can be undertaken.
The settlement payment must be made to be paid fully on completion of the installation / service. Manufacturers Warranty & Registration with Gas Safe will only be processed and sent on receipt of final payment.
APE will do all we can to prevent the Customer’s household from any potential damages. Any complaints have to be made in writing. The email address for complaints is email@example.com. You can also write to APE, 3 Meadow Bank, Timperley, Altrincham, Cheshire, WA15 6QP. APE aim to respond to any complaint made within 5 days and if you send your complaint by letter a proof of despatch reciept is required.
Parts/ Boilers/ All materials/ boiler/ parts installed are the APE’s property until all invoices / balances are paid in full. If the Customer fails to pay in full any outstanding invoice/ balance in the time specified theN APE reserves the right to remove its property from the Customer’s property.
We offer 12 months of help and advise after the installation FREE of charge. APE’s guarantee will last for 6 months after work has commenced, the APE takes full responsibility for all the works and materials that the APE has installed.
Where we have connected new equipment to your existing system, we cannot accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults, unless we have been negligent in not realising that this damage to your existing system would happen or unless the way we carried out the work was negligent and this caused the fault.
The APE does not take responsibility for any other part of the attached system such as radiators, time switches, thermostats, motorised valves, external pumps, external central heating pumps, external expansion vessels and sanitary areas such as toilets, taps, sanitary pumps, shower valves & shower pumps.
The APE does not to take any responsibility for faulty parts that have been installed by another APE or parts installed by our APE that has been repaired / altered or that have been moved from their original place of installation by any other person than our Gas Safe Engineer.
APE reserves the right to charge an hourly fee for call out to a fault that is not caused by the installation work that we have quoted for.
The costs of an Annual Boiler Service or any parts required by the Annual Service, is NOT included in Installation fee.
APE aims at sending quotations to customer for straight installation within 48hours from Enquiry. If the installation requires further time to give accurate estimate i.e. Boiler Relocation, Full Central Heating Installations or other bespoke work it could take unto a week APE to send the quotation to the customer. Once the price for Installation/ Service is agreed, the suitable date for both customer & APE will be arranged.
The agreed price is inclusive of VAT, and it should not change under any circumstances unless otherwise advised by APE in advance prior the Installation/ Service.
Home Visits / Surveys
A free no obligation to buy home survey will be carried where possible before the final price can be agreed. Otherwise APE my provide a short telephone survey to determine requirements for customers installation / service after which the quotation can be sent.
APE reserves there right to cancel and re-arrange home visits at any time. APE will contact the customer in advance whenever possible.
APE will contact the customer with enough notice when the service of their boiler where possible. If any faults are discovered when the service is carried the engineer will advise the customer of the fault. The Customer is responsible to contact the manufactures themselves is the appliance is under warranty, if that is not the case the engineer will advise the cost of the repair before proceeding. The area surrounding the appliance should be cleared out as much as possible to give the engineer access in order to carry out the service. Failure to do so may result in APE to charge the customer a fee for making the area clear to gain access to the appliances in question.
For the appliances that originally not fitted by APE we reserve the right to shut down the appliance if deemed unsafe and / or installed incorrectly and that do not meet Gas Safety Regulations.
All appliances purchased from APE are covered by the Manufacturer’s Warranty.
In order to qualify for full boiler warranty, it is crucial to remember that the boiler is serviced by a qualified Gas Safe registered engineer every 12 months. If the Customer decides not to have an annual service the boiler’s warranty will lapse and the manufacturer will no longer cover any call-outs, parts or labour costs in the event of a breakdown.
Once Customers are happy with one of the installation options, they are required to reply to the initial email sent by APE confirming the chosen option.
Once APE receives the confirmation, the fixed price quote is produced for the Customer which advised the chosen option, price, date of Installation and deposit requirements.
APE reserves the right to collect outstanding settlement payment directly after the installation is completed.
Cancellations & Refunds
You can cancel this agreement up to 14 days after accepting. This is called your cooling off period. By accepting the quote and paying the deposit you have agreed that in the case of a urgent repair/ replacement of Heating products we can start work before the cooling off period ends. If you cancel your agreement after the work has started, we will charge you for any work already carried out and any goods already installed into your property. You will not be able to cancel once the work is fully completed or the goods have been installed into your property. We can deduct our costs from any deposit you have paid or bill you for them.
The wish to cancel installation/ appointment should be in writing/ email. APE will refund Customer’s deposit payment within 7 days of the received cancellation notice. (‘working’ days do not include Sundays and public holidays).
Cancellation policy for boiler servicing and gas safety inspections
We require 24 business hours’ notice for cancelling or rescheduling appointments. Cancelled or missed appointments with less than 24 hours’ notice will result in a charge of up to 100% of the fee quoted for the work. In rented properties where the Gas Safety Inspection and/or Boiler Service is booked, the Landlord or property management APE takes full responsibility to provide correct contact details for tenant. This includes correct phone numbers, point of contact and address information. Incorrect information which leads to a missed appointment will be treated as a cancellation and therefore the 100% fee will apply.
In rented properties where the Gas Safety Inspection and/or Boiler Service is booked, it is the responsibility of the Landlord or property management company to ensure the tenant is present at the property and aware of our arrival ahead of the appointment. If the tenant will not be present, access must be arranged prior to arrival. Failing this, APE reserves the right to charge 100% of the fee for the missed appointment.